Agreement to these terms

These Terms of Service govern your use of the studios, classes, websites (somapilates.studio and hottpilates.ca), booking system and messages of Soma Pilates Studios Inc. ("we", "us", "our"), which operates Sōma Pilates and HOTT by Sōma.

By creating an account, booking a class, buying a membership or package, or using our websites, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use our services.

Accounts and bookings

You must create an account to book classes. Keep your login details private and your contact information up to date. You are responsible for all bookings made through your account.

  • Booking: classes are booked through our website or app and are first come, first served.

  • Cancellations: cancel at least [12] hours before class to keep your credit. Cancellations inside this window count as a late cancel.

  • Late cancels and no-shows: a late cancel or no-show uses the class credit, or carries a [$X] fee for unlimited members.

  • Late arrival: for safety, we may not admit you more than [5] minutes after class starts. This counts as a no-show.

  • Waitlists: if a spot opens, you may be added to the class automatically. You are responsible for cancelling in time if you can no longer attend.

  • Schedule changes: we may change instructors, times or cancel classes. If we cancel, your credit is returned.

Memberships, packages and payments

  • Prices are in Canadian dollars and include applicable taxes unless stated otherwise.

  • Recurring memberships renew automatically and are billed to your card on file until cancelled. To cancel, give [30] days' written notice to contact@somapilates.studio.

  • Class packs and credits expire as stated at purchase.

  • Memberships and packages are personal and cannot be shared or transferred unless we agree in writing.

  • Refunds: purchases are non-refundable except where required by law. We may offer a freeze or credit for medical reasons with a doctor's note.

  • Intro offers are for first-time clients only, one per person.

  • If a payment fails, we may pause booking access until it is resolved.

Health, safety and waivers

You must sign our liability waiver before your first class. Exercise involves risk of injury. Consult a doctor before starting, especially if you are pregnant or have an injury or medical condition.

  • Tell your instructor about any injuries, conditions or pregnancy before class.

  • Follow your instructor's directions and work within your own limits. Stop if you feel pain, dizziness or discomfort.

  • HOTT by Sōma classes are heated with far infrared. Arrive hydrated and bring water. Heated classes may not be suitable during pregnancy or for some medical conditions; check with your doctor first.

  • Use reformers and equipment only as instructed.

  • Clients must be at least [16] years old. Clients under 18 need a parent or guardian to sign the waiver.

Studio conduct

  • Grip socks are required in reformer classes.

  • Treat staff, instructors and other clients with respect.

  • Keep phones silent and put away during class.

  • Personal belongings are your responsibility. We are not liable for lost or stolen items.

  • We may refuse service or cancel a membership for unsafe, abusive or disruptive behaviour.

Text message (SMS) program

By providing your mobile number and opting in, you agree to receive text messages from Sōma Pilates and HOTT by Sōma. These include booking confirmations, class reminders, waitlist updates, schedule changes and, if you agree, studio offers.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP to opt out at any time. You will receive one message confirming you have been unsubscribed.

  • Reply HELP for help, or email contact@somapilates.studio.

  • Consent to receive texts is not a condition of any purchase.

  • Carriers are not liable for delayed or undelivered messages.

We handle your mobile number as described in our Privacy Policy. We do not share it with third parties for their marketing.

Emails

We send service emails about your account and bookings. Marketing emails are sent only with your consent, and you can unsubscribe at any time using the link in any email.

Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, or for injury arising from your participation in classes, except where caused by our negligence. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

Photos and content

Our websites, class formats, logos and materials belong to us and may not be copied without permission. We may photograph or film classes for marketing. Tell the front desk or your instructor if you prefer not to appear.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. Continuing to use our services means you accept the updated terms.

Contact us

Soma Pilates Studios Inc.

Email: contact@somapilates.studio

Address: 120 Adelaide St W, Suite 2500, Toronto, ON M5H 1T1