Who we are
This Privacy Policy explains how Soma Pilates Studios Inc. ("we", "us", "our") collects, uses and protects your personal information. We operate Sōma Pilates (studios in Kanata, Manotick and Orléans) and HOTT by Sōma (58 Beech St, Ottawa).
This policy applies to our websites (somapilates.studio and hottpilates.ca), our studios, our booking system, and the emails and text messages we send. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
Information we collect
We collect only what we need to run our classes and serve you.
Contact details: name, email address, mobile phone number and mailing address.
Account and booking information: classes booked and attended, memberships and packages, waivers you sign, and your communication preferences.
Payment information: processed securely by our payment provider. We do not store full card numbers.
Health and safety information you choose to share: for example injuries or pregnancy you tell us about, so instructors can offer safe modifications.
Website information: basic analytics and cookie data such as pages visited and device type.
How we use your information
To create and manage your account, bookings, memberships and waivers.
To process payments and send receipts.
To send service messages, such as booking confirmations, class reminders, waitlist updates and schedule changes.
To send marketing emails and texts about offers and events, only with your consent.
To keep you safe in class and respond to your questions.
To improve our classes, schedule and website.
We do not sell your personal information.
Text messages (SMS)
If you give us your mobile number and opt in, we may text you about bookings, class reminders, waitlist openings, schedule changes and, if you agree, studio offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We share your number only with the service providers that deliver our messages on our behalf.
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact us using the details below.
Consent to receive texts is not a condition of any purchase.
Emails
We send service emails about your bookings and account. We send marketing emails only when you have given consent, as required by CASL. Every marketing email includes an unsubscribe link, and we honour unsubscribe requests within 10 business days.
Who we share it with
We share personal information only with trusted service providers that help us run the business, and only what they need to do their job. They must protect it and may not use it for their own purposes. These include:
Our booking and client management platform (Mariana Tek)
Our email and text messaging providers (Xplor Growth and Twilio)
Our payment processor
Our website host (Squarespace)
Some providers may store information outside Canada, including in the United States, where it may be subject to local laws. We may also disclose information if required by law.
Keeping your information safe
We keep personal information only as long as we need it for the purposes above or as required by law. We use reasonable physical, technical and administrative safeguards to protect it.
Cookies
Our websites use cookies for basic functions and analytics. You can turn cookies off in your browser, though some features may not work.
Your choices and rights
You can ask to see, correct or delete the personal information we hold about you. You can also withdraw consent to marketing at any time. Contact us using the details below.
Contact us
Soma Pilates Studios Inc.
Email: contact@somapilates.studio
Address: 120 Adelaide St W, Suite 2500, Toronto, ON M5H 1T1
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.