FAQs & POLICIES

FIRST TIMERS:

If this is your first time at SŌMA we recommend to start with a beginners class.

  • Starting with our Beginner classes helps you learn the foundational movements, equipment setup, and core Pilates principles safely and confidently. It builds a strong base so you can progress smoothly into other class styles.

  • Yes. Creating an account allows you to purchase classes, book sessions, manage cancellations, and track your credits all in one place.

  • Yes! We offer classes at different levels, from Beginner to more advanced and strength-focused sessions.

    We provide modifications in every class so you can work at your own pace, stay comfortable, and still get the most out of your practice.

  • Grip socks are mandatory for all classes. Water and clothing comfortable to move in is recommended.

    Grip socks are available for purchase at the studio

  • Please arrive 5-10 minutes before class so we can check you in and get you set up comfortably.

  • We offer a 5-minute grace period for late arrivals. After that, the doors will be locked and you won’t be able to join the class. A $20 no-show fee will apply.

  • We have a 12-hour cancellation policy. If you cancel within that window, a $10 late cancel fee will apply. No-shows will incur a $20 fee

GENERAL:

  • SŌMA Pilates is a boutique Reformer Pilates studio offering intentional, low-impact strength training rooted in control, precision, and full-body movement. Our instructors provide hands-on guidance, modifications, and adjustments to ensure every client can practice safely, comfortably, and effectively at their own pace.

  • We have multiple studio locations across Ottawa, including Kanata, Manotick & Orléans.

  • Pilates is suitable for all bodies. Our classes are low-impact and adaptable, making them accessible for beginners through experienced movers.

    *Please inform the instructor or staff of any medical conditions or injuries before the class and consult your doctor before attending classes

    *IF pregnant, we advise consulting with your doctor before attending classes

  • Participants must be at least 18 years old to attend group classes. (Under 18 may require parental consent.)

  • Classes can be booked through your online account via our website or booking app.

  • Yes. All classes must be booked in advance, as spots are limited and often fill quickly.

  • We do not have showers. We offer small storage areas for personal belongings during class.

  • Yes. We offer Group Reformer sessions as well as Private & Semi Private sessions for personalized training.

MEMBERSHIPS/CREDITS:

All membership & credit holders are responsible for their membership & credit & to obey to our class policies

  • Our class packages expire as follows:

    • 5-Class Package: Expires after 3 months

    • 10-Class Package: Expires after 6 months

    • 20-Class Package: Expires after 12 months

    The expiry period begins on the date of purchase. Non refundable or transferable

  • Memberships can be purchased directly through your online account via our website or booking app under “Pricing”. Once purchased, you’ll be able to book classes immediately.

  • We offer three membership options so you can choose what best fits your routine and lifestyle:

    Essentials Membership
    Includes 4 class credits per month. Perfect if you’re looking to move consistently each week at a lighter pace.

    Balanced Membership
    Includes 8 class credits per month. A great middle option for building a strong, steady Pilates routine.

    Unlimited Membership
    Includes unlimited classes per month. Ideal if you love Pilates and want the flexibility to attend as often as you like.

  • Yes, membership changes can be made prior to your next billing cycle. Please contact us 48 hours before your renewal date so we can adjust your plan accordingly.

  • Yes! Freezes are available, depending on your membership

    • Essentials & Balanced (credit-based memberships): You can use one 30-day freeze per calendar year.

    • Lifestyle (Unlimited) membership: You receive one complimentary 30-day freeze per calendar year. Additional freeze time is available at $10/month, for up to 6 months total per year.

    All freezes must be requested at least 48 hours in advance.

  • Membership cancellations require email notice 48 hours prior to your next billing date and must follow the terms of your membership agreement (including any commitment period, if applicable).

  • Usage depends on the membership you select:

    • ESSENTIALS – Up to 4 classes per month

    • BALANCED – Up to 8 classes per month

    • LIFESTYLE – Attend classes daily (subject to availability)

    Credits reset each billing cycle and do not roll over into the next cycle.